Also, if Apple subsidizes the cost of the repair parts since they can rework a portion of the failed ones and then certify them for repair use later, it seems fair to not pass that cost savings off to someone that isn’t returning same quality parts back into the “repair pool”. The technician is on the hook for a limited warranty so the only time when Apple or a certified center rejects a repair is when they can’t guarantee the repair for the time Apple specifies or they can’t complete the repair with the parts budgeted for that repair. With batteries and hardware, as long as there’s not case or connector damage and the part is scrapped, there’s little benefit to Apple not doing the repair. So yes, Apple typically does all it can to cover a repair even when it has the clear right to not perform service in my experience. In practice, the worst that happens is you get a call mid-repair and an explanation why the repair will cost more or why the repair isn’t being completed. If you decline authorization, Apple may return your product unrepaired in the damaged condition without any responsibility. If damage results, Apple will seek your authorization for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. Apple will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Apple or an AASP. During the service ordering process, you must notify Apple of any unauthorized modifications, or any repairs or replacements not performed by Apple or an Apple Authorized Service Provider (“AASP”), that have been made to your product. I’ve seen this language in the legal agreements since the 90s and can’t source earlier documents to see when it actually started.ġ.11.6 Disclosure of Unauthorized Modifications. One typical issue is when aftermarket parts are used, that generally is something you have to fix outside of warranty before Apple will service - but again, it depends highly on the work being done and if Apple expects to rework the parts in your device or the unauthorized repair materially makes Apple’s job harder or more expensive.Īpple has always reserved the right to only cover under warranty (and their service plans like AppleCare) authorized repairs that use certified parts. The reasons to deny service are usually relayed to damage or failed service not that a qualified or unqualified person did good or proper service previously on the phone. Yes - Apple generally services any device or explains why they cannot after it’s entered in for service. Is there any more information, perhaps directly from Apple, about what is allowed for servicing? So this article suggests (without a source) that only recently an iPhone with a third-party battery or screen replacement is eligible for repairs. Before, Apple policies stated that customers were ineligible to receive any kind of repair service if their iPhones were previously repaired with any non-original, third-party components, meaning you’d be taking a big risk by replacing an iPhone battery yourself.īatteries are the latest third-party components to be accepted by Apple’s rigid repair policy, as the company changed its policy to accept iPhones with third-party displays for repair in 2017. IPhones with third-party batteries are now eligible to be repaired at Genius Bars and Apple Authorized Service Providers (AASP), according to internal Apple documents reportedly obtained by MacRumors and French outlet iGen. Here are some snippets (my emphasis added): The reason I am asking about this is because of an article on the Verge published in March 2019 linked here. I understand a third-party repair will void the warranty on an iPhone, but I have not been able to find any definite information about whether they void all future repairs/servicing from Apple. Can I take it to Apple and pay them the money to replace the battery with their own OEM part? I use it for a few months but it degrades much faster than an OEM battery. If an iPhone previously had its screen/battery/camera repaired by a third-party but it works fine afterwards, will Apple service the iPhone?įor example, let's say that my iPhone battery went bad so I went to a cheaper third-party store to have it replaced (likely with a non-OEM battery).
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